With all of the A-Care Service offerings, you can access various resources online anytime. When you reach out for help, an Arista TAC engineer may already know of a solution based on our internal database of customer cases. Arista TAC engineers have many years of networking experience and are well-versed on the entire Arista product portfolio to help you quickly resolve problems and maximize network uptime. You can obtain help anytime by email, phone or through the Arista website. Please visit our Arista Community Central to post questions on our forum, access TOIs, training, videos, and more!Īrista Global TAC provides you with 24x7x365 coverage for your product support needs around the world. While opening a case with us, we recommend a brief description of the issue you are facing, relevant show techs from associated Arista devices, and a topology diagram.
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Once logged in, you'll be able to view case history, open new cases, upload documents, and view asset information. You will be required to register for an Arista account in order to log in. You can also contact Arista Support via the Support Portal.
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